Inclusive Tourism Workshop

Date: Tuesday 30 April 2019
Time: 8.30am – 11.30am
Venue: Grand Hyatt Melbourne (Savoy Room)
Cost: $150 + GST
Tickets are limited, so act fast and reserve your place today.



Inclusive tourism – is everyone welcome at your hotel?

The Inclusive Tourism Workshop will address the specific economic and social benefits of inclusive tourism and examine the unique needs of the inclusive tourism market. Exploring everything from small and simple everyday changes for your business to better understanding industry standards and best practice, the workshop will educate and engage attendees on key inclusive tourism issues and leave them with actionable ideas and strategies to implement. Enabling your business to reach and engage with the rapidly growing market that is Inclusive Tourism

The half day workshop has brought together Australian tourism experts to discuss inclusive tourism in its broadest sense, going beyond simple accessibility to examine comprehensive inclusion into your business practice. Inclusive tourism is about ensuring your business is accessible to everyone: seniors, people with disabilities, people with illness or temporary injuries and even families with small children.


Inclusive Tourism Workshop Program


Time Session
8.30am Registration
8.50am Welcome & Housekeeping
9.00am Bill Forrester, Founder, Travability
What are the economic and social benefits of inclusive tourism?  How can accommodation providers better meet the needs of the inclusive tourism market (people with disability, older people and families)?
9.35am Panel Discussion
Small changes to transform your accommodation business.  Inclusion is about more than the dimensions of the accessible bathroom, it encompasses how staff welcome all guests and how easily information is available. There will be an opportunity to ask questions.

  • Martin Heng, Accessible Travel Manager, Lonely Planet, Travel for all
  • John Evernden, Access Consultant and a Director at Centre for Universal Design Australia
  • Bill Forrester, Founder, Travability
10.00am Paul Albone Manager Industry Support, Tourism, Events and Visitor Economy,  Department of Jobs, Precincts and Regions, Victoria
The Victorian Accessible Tourism Kit  is the first of its kind for the Victorian tourism industry and aims to raise awareness and support for the Victorian tourism industry to become more accessible and inclusive. Incorporating best practices drawn from similar resources internationally, the kit includes tips for marketing an accessible business, developing an access statement and integrating accessibility into a business plan.Nicole Healy, Senior Research Officer , Tourism, Events and Visitor Economy,  Department of Jobs, Precincts and Regions, Victoria
Austrade commissioned a report into accessible tourism in Victoria and Queensland, showing that Australia is missing out on both international and national tourism opportunities. It looks at the current size and future potential of the market for accessible tourism – especially for Victoria and Queensland and the experience delivered – including during the planning phase – both as a measure of satisfaction, and to identify new areas for experience and product development or supporting infrastructure.
10.40am Panel Discussion
What is the tourist accommodation sector already doing to be more inclusive?  How are other tourism providers changing their approaches?  Examples from Australian and overseas will be discussed. There will be an opportunity to ask questions.

  • Richard Munro, CEO, Accommodation Association of Australia
  • Serena Eldridge, Industry & Development Manager, Visit Ballarat
  • Sarah Derry, Head of Talent & Culture, Accor Hotels
11.20am End